Sentiyo.ai

AI-Powered Customer Intuition

Sentiyo.ai is your activated intelligent agent. It delivers intuition, moving beyond simple automation. With Sentiyo.ai, you have the customer insights that really matter; sentiments, CX metrics, performance ratings, and emotion detection. These are your foundations for providing faster, superior service standards and gaining happier customers.

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Plug-and-Play Intelligence

Sentiyo.ai works as a plug-and-play-intelligence layer. Connect it to your CRM, CCaaS platform, collaboration tools, and APIs in your existing call centre system or website.

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Enterprise-Grade CX

We designed Sentiyo.ai for forward-thinking enterprises that do not compromise on service standards. Sentiyo.ai comes with a range of features that enable you to deliver faster, fuss-free services and inform executive decision making.

Automated assistance and CX analytics

Resolve routine issues quickly and reduce agent workloads. Gain data on core customer metrics (e.g., NPS, CSAT) without surveys.

24/7 Multilingual support

AI chatbot/ virtual assistant helps customers round the clock in multiple languages.

Real-time sentiment detection

Detects tone, needs, urgency, and emotions behind customer queries.

Post-call analysis

Generate call summaries, customise follow up communications, and track sentiment changes.

Holistic dashboards

View data collected on query details and customer sentiments in real time.

Automated service rankings

Analyse and rank individual agent performance automatically based on key metrics. No manual data collection needed.

Data security and compliance

Role-based access controls, end-to-end encryption, and secure hosting on trusted cloud environments protect customer data.

Cost maximisation

Make OPEX savings by automating routine tasks. Improve operations without making untargeted financial commitments.

Productivity and Satisfaction Boost In One Solution

Sentiyo.ai not only targets customer satisfaction. It has many benefits for your team too.

For Your Customer

- Provides instant answers to queries where possible
- Reduces wait times through smart, seamless call transfers to agents when AI detects issue resolutions needs human expertise
- Offers support in native languages instantly for greater clarity and faster issue resolution
- Personalised interactions that prioritise the needs and complexities of each issue

For Your Agent

- Empowers agents and frontline teams with real-time data for more effective issue resolution
- Identify strengths and areas for improvement through service rankings
- Reduces time spent on menial routine tasks and enables teams to focus on more complex, strategic work
- Empowers better-informed decisions, powered by AI-derived data on customer experiences and operational performance

For your business

- Gain business intelligence about trends, requests, and customer pain points to guide growth strategies
- Improve customer retention rates through fast, efficient issue resolution
- Monitor calls for regulatory compliance and identify any risks proactively
- Improve agent performance for consistency and enhance operational processes

Pricing

We offer several flexible pricing options. Contact us for more information.

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FAQs

Who can use Sentiyo.ai?

Any enterprise that communicates with its customers daily can use Sentiyo.ai. This includes, but is not limited to, the BFSI; retail and e-commerce; telecommunications; education; travel and hospitality; and healthcare industries.

How can I use the data collected?

The data you collect through Sentiyo.ai has multiple uses. With real-time intelligence on customer issues, especially their sentiments, agents have the context needed to handle queries effectively. Data on agent and service rankings enables both agents and managers to better understand areas for improvement and what they excel at. Finally, leadership teams are empowered with the data to guide their decision-making and make targeted changes/improvements, rather than just allocating money or people to a problem.

How will you save customer data?

You can save your customer data on cloud and on premise. The choice is entirely yours. We will work with you to help you select the best option for your requirements.

Does NCINGA provide after sales services?

Yes, of course. We provide 24/7 multilingual technical support, dedicated customer success managers, and customised onboarding and training programs for clients.

Will Sentiyo.ai introduce new features?

Yes. Sentiyo.ai undergoes periodic upgrades. Some features you can expect to see in the future include voice biometrics, generative AI knowledge assistant, wider omnichannel activation, and updated integration capabilities for CDP and ERP systems.

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