No third-party software, plug-ins, or downloads needed. XHuma even performs reliably in low-bandwidth conditions.
Built-in encryption, TLS/SRTP protocols, role-based access controls, and audit trails deliver highly secure customer interactions.
Data on customer history, location, and query details available to your team. All data is stored securely for analysis.
Instant customer assistance and easy escalation to a human agent as required.
Cost savings made on third party software along with customer insights enable more effective resource allocation.
- Customer reports an accident.
- The assessor speaks to the customer via XHuma to inspect the damage.
- The assessor receives images and videos of incidents, and even views any past customer interactions if available.
The case is escalated to a physical agent as needed.
- Relationship managers connect with high-value clients through secure calls for portfolireviews.
- Loan officers guide customers through application processes in real-time, eliminating multiple branch visits.
- Banks offer video-enabled KYC verification, reducing onboarding friction and improving compliance.
- Patients consult doctors or specialists over secure video calls for follow-ups, reducing unnecessary hospital visits.
- Remote diagnostic sessions for chronic illness management (e.g., diabetes check-ins, post-surgery reviews).
- Insurance-linked telehealth. Patients connect with insurers and doctors in 3-way secure calls for claim-linked care.
- Customer service teams resolve technical issues faster with video-assisted troubleshooting.
- Sales teams discuss plan options with prospects via calls, increasing conversion..
- Secure agent-to-customer video sessions for SIM registration and e-KYC verification.