TAC.Ai provides real-time multi-vendor IT system monitoring to ensure uninterrupted operations across various technology platforms. This approach improves service reliability and consistency. Additionally, TAC.Ai’s cloud-agnostic data engineering stack enables instant analysis of vast data streams, facilitating faster decision-making. Our solution leverages predictive AI and anomaly detection using machine learning (ML) algorithms, equipping businesses to proactively identify potential disruptions and lower unplanned downtime costs. The generative AI-powered alerts that TAC.Ai triggers give teams detailed troubleshooting guidance for rapid incident response and better customer experiences. The interactive, dialogue-based support system via a Q&A format reduces operational delays and enhances team productivity. Furthermore, integration with existing documentation (including design documents, configuration guides and past ticket histories) gives comprehensive system knowledge. All of these capabilities result in businesses having the relevant information to make the right strategic decisions, streamline issues and significantly reduce the occurrence of problems.
NCINGA CEO Harindha Fernando said: “Organisations depend on reactive IT support, addressing issues only after they occur. This results in extended downtimes, higher costs and poor customer perceptions. Relying on a few IT experts creates bottlenecks too, risking the entire IT platform if they’re unavailable. It is imperative to democratise IT knowledge and empower a wider range of professionals with the necessary skills. We designed TAC.Ai to address these very issues, with the potential to revolutionise the way enterprises operate.”
NCINGA AI/ML Solution Architect behind TAC.Ai Tharindu Sankalpa said: “The rise of generative AI and large language models is truly democratising domains that once required professionals with specific knowledge. At NCINGA, we’re at the forefront of this shift to leverage advanced AI capabilities, transforming IT operations and maintenance so that more professionals are empowered to handle their issues effectively and independently.”
TAC.Ai is the latest addition to NCINGA’s future-oriented technology solutions line-up. The main technology solutions offered by NCINGA cover cybersecurity, multi-cloud, networking infrastructure, enterprise application services, blockchain, metaverse and sustainability solutions. NCINGA is a Cisco Gold Integrator.
Source : Daily FT